Important Notice

An overview of the diverse hospitality sectors, the occupations associated with them, the etiquette and protoco is involved, as well as guest expectations.

An introduction to the principles of food service for events, including menu planning, guest service etiquette, and the operational logistics for various types of occasions.

Developing historical knowledge, storytelling abilities, and effective communication skills to lead engaging cultural and tourism tours that inspire visitors.

Developing skills to describe historical and cultural landmarks, engage visitors through interactive exhibits, and foster cultural exchange.

Exploring the roles of travel agencies: Trip planning, ticket issuance, and customer service strategies.

Raising awareness of environmental and cultural sustainability principles, encouraging responsible visitor behaviour, and implementing eco-friendly initiatives.

Overview of hotel operations, department functions, strategies for measuring guest satisfaction, and career opportunities in hotel management.

Essential skills for building positive experiences in diverse tourism & hospitality settings.

Preparation and training on the essential skills to meet the specific needs and expectations of VIP guests in a professional and discreet manner, with a priority on safety and privacy.

Mastering the principles and techniques to exceed customer expectations.

Training on the essential practical skills for food preparation, guest service techniques, and effective communication, with a strong emphasis on maintaining cleanliness in all details.

Training on cleaning procedures, room maintenance, and care - crafting an exceptional guest experience.

A comprehensive overview of reception duties, guest arrival and departure procedures, room inventory management, and essential cashiering skills.

An introduction to the history of coffee, brewing techniques, the art of latte preparation, equipment operation, and the fundamentals of café customer service.

Fundamentals of event planning from conceptualisation to post-event evaluation.

Essential skills for event planning, from budgeting to marketing and logistics.

Strategies for complex logistics, vendor management, risk control, and budget optimisation.

Training on crowd management techniques, de-escalation strategies, and safety protocols for various event scenarios.

Sales and revenue management skills, reservation techniques, and revenue optimization through diverse sales channels.

Familiarity with fundamental financial concepts and skills relevant to hospitality business management, including budgeting, cost control, and financial analysis

Enhancing recruitment, training, and employee development by fostering a positive and motivating work environment, while adhering to diversity and inclusion practices.

An overview of the key tasks and responsibilities in facilities management, including building maintenance, cleanliness standards, energy management, and safety.

Training on the key skills for efficiently overseeing housekeeping staff in hotels, ensuring high standards of cleanliness and guest satisfaction. This includes task delegation, quality monitoring, training, communication skills, and more.

Hands-on training on core maintenance tasks, including the care and upkeep of cleaning-related equipment, such as plumbing fixtures, ventilation systems, and housekeeping appliances.

An introduction to effective waste handling strategies for hotels, covering waste reduction, sorting, recycling protocols, and sustainable disposal methods.

Fundamental safety principles and procedures, including handling of chemical cleaning agents, waste management safety, and prevention of workplace-related infections.